YodhaPlay, operated by YodhaVerse Innovations, is committed to a fair and transparent experience for every participant. This policy explains when cancellations and refunds are available for entry fees, in-app purchases, subscriptions, and Game Pass purchases made on the platform, and how to request one.
Important Notice
YodhaPlay is a skill-based entertainment platform. Entry fees for completed challenges are non-refundable regardless of outcome. This policy is framed to comply with the Consumer Protection Act, 2019 and, for purchases made through the Play Store, Google Play's official Billing and Refund policies.
Refunds may be issued under the following circumstances:
- Platform Error — a technical issue on YodhaPlay's platform prevented participation in a challenge (e.g., server downtime, transaction failure).
- Challenge Cancellation — YodhaPlay cancels a challenge before it starts due to insufficient participants or other operational reasons.
- Failed Transaction — an entry fee was deducted, but the user was not registered for the challenge due to a payment processing error.
- Duplicate Charge — the same purchase or entry fee was charged more than once due to a technical error.
Refunds will not be issued in the following situations:
- User-initiated withdrawal from a challenge after registration, unless due to a platform error.
- Entry fees for challenges that have been completed, regardless of performance or outcome.
- Requests made more than 7 days after the transaction date.
- Users from restricted states (Andhra Pradesh, Arunachal Pradesh, Assam, Odisha, Telangana) attempting to participate in violation of platform terms.
- In-app purchases, credits, virtual items, or Game Pass benefits that have already been used or partially consumed.
- Change of mind after a purchase has been successfully processed and delivered.
To request a refund for a direct purchase made on YodhaPlay, follow these steps:
- Contact our support team at business@yodhaplay.in within 7 days of the transaction.
- Provide proof of purchase, such as a transaction ID, UPI reference number, or email confirmation.
- Describe the issue (e.g., platform error, challenge cancellation, duplicate charge).
- Our team reviews the request within 3 business days and notifies you of approval or rejection by email.
- If approved, the refund is processed to the original payment method (UPI, card, or bank account) within 5–10 business days.
Purchases made through the Google Play Store follow a separate process — see Section 6 for details.
Key timelines for the refund process are summarized below:
Additional time may be required by your bank, UPI provider, or card issuer to reflect the credited amount, and this is outside YodhaPlay's control.
- YodhaPlay does not charge any additional fee for processing an eligible refund.
- Transaction fees, if any, imposed by third-party payment providers may be deducted from the refunded amount.
- Refunds for failed transactions or platform-cancelled challenges include the full entry fee, subject to payment-provider deductions outside our control.
If you subscribed to a YodhaPlay Game Pass or any recurring subscription through the Google Play Store, that purchase is billed and managed by Google, and the following applies:
Subscriptions and Game Pass plans renew automatically at the price and interval shown at checkout, until cancelled. Google handles all billing for Play Store purchases directly.
You can cancel a subscription or Game Pass at any time from the Google Play Store > Menu > Subscriptions. Cancellation stops future billing; access continues until the end of the current billing period.
Refunds for Play Store subscriptions and Game Pass purchases are subject to Google Play's official Refund Policy and are issued by Google, not YodhaPlay directly.
To request a refund for a Google Play purchase, please use the Google Play order history ("Report a problem") or visit Google's official refund support page. You're welcome to also reach out to business@yodhaplay.in and we'll assist with any order-specific details Google may need, but the final refund decision and disbursement for Play Store purchases rests with Google.
We do not use dark patterns, hidden renewal terms, or pre-checked upsells. All subscription pricing, billing frequency, and cancellation steps are disclosed clearly before purchase, in line with Google Play's Subscriptions policy.
If you haven't received an approved refund within the stated timeline:
- Check your bank account or UPI app for the credited amount — bank posting can occasionally lag behind our processing confirmation.
- Contact your bank or payment provider directly, as processing delays sometimes occur on their end.
- For Play Store purchases, check your Google Play order history for refund status.
- If the issue persists, email us at business@yodhaplay.in with your transaction details and we'll follow up.
YodhaPlay is intended exclusively for users aged 18 and above. Purchases, entry fees, and refunds are only processed for verified, eligible accounts. Additionally, due to state-specific regulations, YodhaPlay is not available to residents of the following states:
Purchases made in violation of these restrictions are not eligible for refund and may result in account suspension.
We may update this Refund Policy periodically to reflect changes in our operations, pricing, or applicable legal and platform requirements, including updates to Google Play's own policies. When we make material changes, we'll post the updated policy on this page with a revised effective date.
Your continued use of YodhaPlay after changes are posted constitutes acceptance of the updated policy. For significant changes, we may notify you through the app or via email.
For refund-related queries or assistance, reach out to us through any of the following channels. We aim to respond within 3 business days.
MIHAN-SEZ IT Park, Near AIIMS Hospital,
Wardha Road, Khapri, Nagpur,
Maharashtra – 441108, India